Terms of Service

By accessing or using the website operated by Henan Clean Filtration Equipment Co., Ltd. (hereinafter "the Company," "we," "us," or "our"), or by engaging in any commercial transaction with us -- including but not limited to submitting a product inquiry, requesting a quotation, placing a purchase order, or entering into any sales contract -- you ("the Buyer," "Customer," or "you") acknowledge that you have read, understood, and agree to be legally bound by these Terms of Service.

These Terms apply to all visitors, buyers, distributors, agents, and any other party who accesses our website or conducts business with us. Use of our services constitutes full acceptance of these Terms.

If you are acting on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms, and "you" shall refer to that entity.

Henan Clean Filtration Equipment Co., Ltd. is a professionally registered manufacturing enterprise incorporated under the laws of the People's Republic of China, located in Henan Province, China. We hold independent import and export rights and operate a standardized industrial production facility with fully automated filter element production lines.

We manufacture and supply a comprehensive range of industrial filtration products and air compressor accessories, including but not limited to:

• Air Compressor Filter Elements: Air filters, oil filters, and oil separator elements compatible with major international brands.
• Hydraulic Filter Elements: High-pressure and return-line hydraulic filters for industrial machinery.
• Precision Filter Elements: Ultra-fine filtration elements down to 0.01μm for precision applications.
• Vacuum Pump Filter Elements: Exhaust and inlet filtration for vacuum pump systems.
• Air Compressor Spare Parts & Accessories: Wear parts and ancillary components for compressor maintenance.
• OEM/ODM Custom Products: Non-standard dimensions, special operating conditions (high temperature, high pressure, corrosion-resistant), and private-label manufacturing.

Our products are designed as aftermarket replacement solutions compatible with leading international brands including Atlas Copco, Sullair, Ingersoll Rand, Kobelco, Hitachi, Compair, Kaeser, and others. All brand names mentioned are for compatibility reference only. We are an independent manufacturer and are not affiliated with, endorsed by, or sponsored by any of these original equipment manufacturers.

Product specifications, dimensions, filtration ratings, and compatibility data provided on our website or in quotations are for reference purposes. We strongly recommend that customers verify suitability for their specific application before placing orders.

4.1 Order Placement. Orders may be placed via email, our website inquiry form, or other mutually agreed communication channels. An order is considered confirmed only upon the issuance of a written Sales Confirmation, Proforma Invoice, or Purchase Order acknowledgment signed or confirmed by an authorized representative of the Company.

4.2 Order Accuracy. The Customer is responsible for ensuring that all order information -- including product specifications, model numbers, quantities, dimensions, and intended application -- is accurate and complete. We shall not be liable for errors resulting from incorrect information provided by the Customer.

4.3 Minimum Order Quantity (MOQ). Certain products may be subject to minimum order quantities. MOQ requirements will be stated in the quotation. We support small-batch trial orders for new customers to facilitate business evaluation.

4.4 OEM/ODM Orders. Custom OEM/ODM orders require a separate written agreement specifying design requirements, approval processes, tooling fees (if applicable), lead times, and minimum quantities. Custom orders are non-cancellable once production has commenced.

4.5 Order Cancellation. Standard product orders may be cancelled without penalty before production begins. Cancellation requests after production commencement may be subject to costs incurred. OEM/ODM orders cannot be cancelled after production starts. All cancellation requests must be submitted in writing.

5.1 Pricing. All prices quoted are in United States Dollars (USD) unless otherwise stated. Prices are valid for the period specified in the quotation, typically 30 days from the date of issue. We reserve the right to revise prices due to significant fluctuations in raw material costs, exchange rates, or other market conditions.

5.2 Trade Terms. We support the following Incoterms: FOB (Free On Board), CIF (Cost, Insurance and Freight), and CFR (Cost and Freight), as well as EXW (Ex Works) upon request. The applicable trade term will be specified in the Proforma Invoice.

5.3 Payment Terms. Standard payment terms are 30%-50% deposit upon order confirmation, with the balance paid prior to shipment. Full prepayment (T/T in advance) may be required for first-time orders or small-value orders. Specific payment terms are subject to mutual agreement and will be stated in the Proforma Invoice.

5.4 Accepted Payment Methods. We accept payment via Telegraphic Transfer (T/T / Wire Transfer), PayPal (for small orders), and other methods as mutually agreed. All bank charges and transfer fees are the responsibility of the Buyer.

5.5 Late Payment. Failure to make payment by the agreed due date may result in order suspension, shipment hold, or cancellation. We reserve the right to charge interest on overdue amounts at a rate of 1.5% per month or the maximum rate permitted by applicable law, whichever is lower.

5.6 Taxes & Duties. Prices quoted do not include import duties, customs tariffs, VAT, or any other taxes applicable in the destination country. All such charges are the sole responsibility of the Buyer.

6.1 Lead Time. Standard in-stock products are typically ready for shipment within 3-7 business days after receipt of full payment or confirmed deposit. Custom and OEM/ODM orders require lead times as specified in the order confirmation, typically 15-45 business days depending on complexity and quantity.

6.2 Shipping Methods. We ship globally via sea freight, air freight, and express courier (DHL, FedEx, UPS, etc.). The shipping method will be agreed upon at the time of order placement. We are experienced in export logistics to Southeast Asia, Russia, Brazil, the Middle East, Europe, Africa, and other regions.

6.3 Delivery Estimates. Estimated delivery times are provided in good faith but are not guaranteed. We shall not be held liable for delays caused by shipping carriers, customs clearance procedures, force majeure events, or other circumstances beyond our reasonable control.

6.4 Risk of Loss. Under FOB terms, risk of loss or damage transfers to the Buyer once goods are loaded on board the vessel at the port of origin. Under CIF/CFR terms, risk transfers at the same point, though we arrange freight and insurance to the destination port. The Buyer is responsible for all costs and risks after the transfer point.

6.5 Customs & Import Compliance. The Buyer is solely responsible for compliance with all import regulations, customs requirements, and licensing in the destination country. We will provide necessary export documentation (commercial invoice, packing list, bill of lading, certificate of origin, etc.) as required.

6.6 Inspection at Origin. We conduct pre-shipment quality inspection on all orders. Customers may request third-party pre-shipment inspection at their own cost, subject to advance arrangement. Once goods are shipped, claims regarding quantity or visible damage must be filed with the carrier.

7.1 Quality Standards. All products are manufactured in compliance with our ISO 9001 certified Quality Management System. We conduct comprehensive quality control throughout the production process, including raw material inspection, dimensional accuracy testing, differential pressure testing, service life testing, and sealing integrity testing.

7.2 Limited Warranty. We warrant that our products will be free from defects in materials and workmanship under normal use and service conditions for a period of twelve (12) months from the date of shipment, unless otherwise specified in writing.

7.3 Warranty Exclusions. This warranty does not cover:

• Damage caused by improper installation, misuse, negligence, or unauthorized modification;
• Normal wear and tear, including filter elements that have reached their rated service life;
• Damage caused by operating outside specified pressure, temperature, or flow rate parameters;
• Damage caused by incompatible fluids, chemicals, or contaminants not disclosed at the time of order;
• Products that have been altered or repaired by parties other than us.

7.4 Warranty Claims. To make a warranty claim, the Customer must notify us in writing within the warranty period, providing the order number, product details, description of the defect, and supporting photographic or video evidence. We will assess the claim and, at our discretion, repair, replace, or issue a credit for the defective products.

7.5 Disclaimer. EXCEPT AS EXPRESSLY SET FORTH IN SECTION 7.2, WE MAKE NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

8.1 Return Eligibility. Returns are accepted only for products that are defective, damaged in transit (with carrier documentation), or incorrectly shipped by us. Products must be returned in their original, unused condition with original packaging.

8.2 Return Authorization. All returns require prior written authorization (Return Merchandise Authorization, "RMA") from us. Unauthorized returns will not be accepted. Return requests must be submitted within 30 days of receipt of goods.

8.3 Return Shipping. For confirmed defective or incorrectly shipped products, we will cover reasonable return shipping costs. For all other returns, return shipping costs are the responsibility of the Customer. International return shipments must comply with all applicable customs and export regulations.

8.4 Refunds. Upon receipt and inspection of returned goods, we will process a refund, replacement, or credit note within 15 business days. Refunds will be issued via the original payment method unless otherwise agreed. Custom OEM/ODM products are non-refundable unless defective.

8.5 Non-Returnable Items. The following items are not eligible for return: custom-manufactured products (unless defective), products damaged due to customer misuse, and products returned without prior authorization.

9.1 Our Intellectual Property. All content on our website, including but not limited to text, images, product photographs, technical drawings, specifications, logos, trademarks, and software, is the exclusive property of Henan Clean Filtration Equipment Co., Ltd. or its licensors and is protected by applicable intellectual property laws. No content may be reproduced, distributed, or used for commercial purposes without our prior written consent.

9.2 Third-Party Brand References. References to third-party brand names (such as Atlas Copco, Sullair, Ingersoll Rand, Kobelco, Hitachi, Compair, Kaeser, etc.) on our website or in our product catalogs are made solely for the purpose of indicating product compatibility. We do not claim any ownership of or affiliation with these trademarks. All referenced trademarks remain the property of their respective owners.

9.3 Customer Materials. When Customers submit designs, artwork, or specifications for OEM/ODM orders, they represent and warrant that they own or have the necessary rights to use such materials, and they grant us a limited license to use such materials solely for the purpose of fulfilling the order.

9.4 Infringement. We take intellectual property rights seriously. If you believe any content on our website infringes your intellectual property rights, please contact us immediately at sales@hncf.com with detailed information.

10.1 Liability Cap. To the maximum extent permitted by applicable law, our total cumulative liability to you arising out of or related to any order, transaction, or these Terms -- whether based on warranty, contract, tort (including negligence), or any other legal theory -- shall not exceed the total amount paid by you for the specific products giving rise to the claim.

10.2 Exclusion of Consequential Damages. IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, BUSINESS INTERRUPTION, EQUIPMENT DOWNTIME, OR COST OF PROCUREMENT OF SUBSTITUTE GOODS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

10.3 Force Majeure. We shall not be liable for any failure or delay in performance resulting from circumstances beyond our reasonable control, including but not limited to natural disasters, fires, floods, epidemics, pandemics, wars, civil unrest, government actions, strikes, transportation disruptions, power outages, or raw material shortages. We will notify you promptly of any such event and resume performance as soon as reasonably practicable.

10.4 Application Suitability. The Customer is solely responsible for determining the suitability of our products for their specific application, operating environment, and equipment. We are not liable for any damage, loss, or injury resulting from the use of our products in applications for which they are not suited or in conditions outside their rated specifications.

11.1 Mutual Confidentiality. Both parties agree to treat as confidential all non-public information received from the other party in connection with business discussions, quotations, orders, or technical collaboration, including but not limited to pricing, product designs, technical specifications, business strategies, and customer data.

11.2 Non-Disclosure. Neither party shall disclose the other party's confidential information to any third party without prior written consent, except as required by applicable law or court order. Each party shall use the other's confidential information solely for the purpose of fulfilling obligations under the commercial relationship.

11.3 Data Protection. We collect and process customer information (including company name, contact details, and order history) solely for the purpose of processing orders, providing customer service, and improving our products and services. We do not sell or rent customer data to third parties. Our data practices comply with applicable data protection regulations.

11.4 Survival. Confidentiality obligations shall survive the termination of any commercial relationship between the parties for a period of three (3) years.

12.1 Governing Law. These Terms and any disputes arising from commercial transactions with us shall be governed by and construed in accordance with the laws of the People's Republic of China, without regard to its conflict of law provisions.

12.2 Amicable Resolution. In the event of any dispute, controversy, or claim arising out of or relating to these Terms or any commercial transaction, both parties agree to first attempt to resolve the matter through good-faith negotiation within thirty (30) days of written notice of the dispute.

12.3 Arbitration. If the dispute cannot be resolved through negotiation, it shall be submitted to and finally resolved by arbitration administered by the China International Economic and Trade Arbitration Commission (CIETAC) in accordance with its arbitration rules in effect at the time. The arbitration shall be conducted in Zhengzhou, Henan Province, China. The language of arbitration shall be English or Chinese, as mutually agreed. The arbitral award shall be final and binding upon both parties.

12.4 UN CISG. The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall apply to international sales transactions unless expressly excluded in the written sales contract.

13.1 Amendments. We reserve the right to modify, update, or revise these Terms of Service at any time. The revised Terms will be posted on our website with an updated effective date. Continued use of our website or placement of new orders after the effective date of any revision constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically.

13.2 Notification. For existing customers with ongoing contracts, we will endeavor to provide reasonable advance notice of material changes to these Terms via email.

13.3 Severability. If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be severed from these Terms and the remaining provisions shall continue in full force and effect.

13.4 Entire Agreement. These Terms, together with any specific Sales Contract, Proforma Invoice, or written agreement between the parties, constitute the entire agreement between you and us with respect to the subject matter hereof and supersede all prior oral or written understandings.

13.5 Waiver. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be made in writing and signed by an authorized representative of the Company.

If you have any questions, concerns, or requests regarding these Terms of Service, our products, or any commercial matters, please do not hesitate to contact us. Our team is ready to assist you.