Privacy Policy

01

Overview & Scope

Henan Clean Filtration Equipment Co., Ltd. ("we," "our," or "us"), operating the website klingfilter.com, is committed to protecting the privacy and personal data of our website visitors, business partners, and customers worldwide.

This Privacy Policy explains how we collect, use, store, share, and protect information obtained through our website and related business communications. It applies to all users who visit our website, submit inquiries, request quotations, or engage with us through any digital channel associated with klingfilter.com.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our website.

This policy is designed to comply with applicable international privacy regulations including GDPR (EU), PIPL (China), LGPD (Brazil), and other regional data protection frameworks relevant to our global B2B operations.

02

Information We Collect

A. Information You Provide Directly

When you interact with our website or contact us for business purposes, we may collect the following information:

Contact Information: Full name, job title, company name, business email address, phone number, and country/region.
Inquiry Details: Product specifications, filter model numbers, quantities, application descriptions, and any technical requirements submitted through our contact or RFQ (Request for Quotation) forms.
Business Information: Company registration details, shipping addresses, trade terms preferences, and import/export documentation when required to process orders.
Communications: Emails, messages, and correspondence you send to our sales or support team.

B. Information Collected Automatically

When you visit klingfilter.com, we automatically collect certain technical data:

Device & Browser Data: IP address, browser type and version, operating system, device type, and screen resolution.
Usage Data: Pages visited, time spent on pages, referring URLs, click paths, and search queries entered on our site.
Location Data: General geographic location inferred from your IP address (country/region level only).
Log Files: Server logs including access timestamps, error logs, and performance metrics.

03

How We Use Your Information

We process your personal data only for legitimate business purposes. The specific uses include:

Inquiry Processing

Responding to product inquiries, RFQ submissions, and technical support requests in a timely manner.

Order Fulfillment

Processing purchase orders, coordinating logistics, preparing export documentation, and tracking shipments.

Customer Relations

Maintaining business relationships, sending order updates, product notifications, and after-sales support.

Website Analytics

Analyzing website traffic patterns to improve user experience, content relevance, and site performance.

Legal Compliance

Meeting obligations under Chinese export regulations, international trade laws, and applicable data protection legislation.

Marketing Communications

Sending relevant product updates, new model announcements, and promotional offers only to contacts who have opted in.

04

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following limited circumstances:

Logistics & Freight Partners

Shipping carriers, freight forwarders, and customs brokers require your business name and shipping address to fulfill and deliver orders internationally.

Payment & Financial Service Providers

Banks and payment processors may receive transaction-related information necessary to process international wire transfers or other payment methods.

Legal & Regulatory Authorities

We may disclose information when required by law, court order, or government authority, including Chinese customs and export control agencies.

Technology Service Providers

Website hosting, email platforms, CRM systems, and analytics tools that operate under strict data processing agreements and confidentiality obligations.

05

Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather analytics data. We use the following types of cookies:

Cookie Type	Purpose	Retention
Essential	Required for website functionality, form submissions, and security features	Session
Analytics	Track visitor behavior, page views, and traffic sources (e.g., Google Analytics)	Up to 2 years
Preference	Remember your language, region, and display preferences	1 year
Marketing	Support retargeting and measure effectiveness of promotional campaigns	Up to 90 days

You may control cookie settings through your browser preferences or by using a consent management tool if presented on our site. Disabling certain cookies may affect website functionality.

06

International Data Transfers

As a China-based exporter serving clients in over 50 countries, your personal data may be processed and stored on servers located in the People's Republic of China and potentially in other jurisdictions where our service providers operate.

We take appropriate safeguards to ensure that international data transfers comply with applicable laws. These safeguards may include:

Entering into standard contractual clauses (SCCs) with data processors in third countries where required by GDPR or equivalent regulations.
Ensuring our service providers maintain adequate data protection standards consistent with international best practices.
Complying with China's Personal Information Protection Law (PIPL) requirements for cross-border data transfers.

For EU/EEA residents: by submitting a business inquiry to us, you acknowledge that your data will be transferred to and processed in China. We process this data on the legal basis of contractual necessity and legitimate business interests.

07

Data Security

We implement industry-standard technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

SSL/TLS Encryption

All data transmitted between your browser and our server is encrypted using HTTPS protocol.

Access Controls

Strict role-based access controls limit data access to authorized personnel only.

Regular Audits

Periodic security assessments and system reviews to identify and address vulnerabilities.

While we strive to protect your personal information, no method of internet transmission or electronic storage is 100% secure. In the event of a data breach that poses a significant risk to your rights, we will notify affected parties in accordance with applicable law.

08

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. Our general retention guidelines are:

Business Inquiry & Quotation Records

Retained for up to 3 years from the date of last communication, to support follow-up inquiries and relationship continuity.
Order & Transaction Records

Retained for 7 years in accordance with Chinese accounting and tax regulations, and international trade documentation requirements.
Website Analytics Data

Aggregated and anonymized analytics data may be retained indefinitely; identifiable session data is deleted after 26 months.
Marketing Contact Lists

Retained until you unsubscribe or request deletion. We review and clean inactive contacts every 12 months.

09

Your Rights & Choices

Depending on your country of residence, you may have certain rights regarding your personal information. We respect and honor these rights to the extent required by applicable law:

Right of Access

Request a copy of the personal data we hold about you.

Right to Rectification

Request correction of inaccurate or incomplete personal data.

Right to Erasure

Request deletion of your personal data, subject to legal retention obligations.

Right to Object

Object to processing of your data for direct marketing or other purposes based on legitimate interests.

Right to Data Portability

Receive your data in a structured, machine-readable format where technically feasible.

Opt-Out of Marketing

Unsubscribe from commercial emails at any time via the unsubscribe link or by contacting us directly.

To exercise any of these rights, please contact us at privacy@klingfilter.com. We will respond to verified requests within 30 days.

10

Children's Privacy

klingfilter.com is a B2B industrial products website intended exclusively for business professionals, procurement officers, and commercial entities. Our website is not directed at individuals under the age of 18, and we do not knowingly collect personal information from minors.

If you believe that a minor has inadvertently provided us with personal information, please contact us immediately at privacy@klingfilter.com and we will promptly delete such information from our records.

11

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or data processing activities. When we make material changes, we will:

Update the "Last Updated" date at the top of this page.
Post a notice on our website homepage for a reasonable period following significant changes.
Notify registered business contacts by email where required by applicable law.

We encourage you to review this policy periodically. Your continued use of klingfilter.com after any changes constitutes your acceptance of the updated policy.